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BBB Business Review

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Description

This company offers floor covering and interiors. Services include wood flooring, ceramic, stone, carpet, cabinets. lighting, window treatments, wall coverings, upholstery, and area rugs. They also offer flooring installation and interior/exterior design services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Designer's Outlet / Flooring America meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Designer's Outlet / Flooring America include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Designer's Outlet / Flooring America
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 18, 2007 Business started: 01/01/1992 in WI Business started locally: 01/01/1992 Business incorporated 03/30/1994 in WI
Type of Entity

Corporation

Business Management
Ms. Suzan Mackenzie-Smith, Owner
Contact Information
Principal: Ms. Suzan Mackenzie-Smith, Owner
Business Category

Floors - Hardwood Tile - Ceramic - Contractors & Dealers Cabinets Carpet & Rug Dealers - New Lighting Fixtures - Retail Tile - Non-Ceramic - Contractors & Dealers Window Shades Resilient & Vinyl Flooring Floor Covering Stores (NAICS: 442210)

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 7:00 PM
F: 9:00 AM - 5:00 PM
S: 9:00 AM - 4:00 PM
Sunday: By Appointment
Alternate Business Names
Designer's Outlet, Inc. Flooring America
Additional Information

This company uses sub-contractors for all installation work. 

Industry Tips
Home Improvements
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.