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BBB Accredited Business since

SERVPRO of Ozaukee County

Phone: (262) 242-8888 Fax: (262) 242-8064 10650 N Baehr Rd Ste G, Mequon, WI 53092

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers fire and water damage cleanup and restoration for residential and commercial customers. Services include fire, smoke and soot, water removal, mold removal, catastrophic storm response, carpet and upholstery cleaning, and biohazard/crime scene cleanup.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that SERVPRO of Ozaukee County meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for SERVPRO of Ozaukee County include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on SERVPRO of Ozaukee County
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 21, 2011 Business started: 08/08/2010 in WI Business started locally: 08/08/2010 Business incorporated 08/08/2010 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Natural Resources
101 S Webster St, PO Box 7921, Madison WI 53703
Phone Number: (608) 266-2621
Fax Number: (608) 261-4380

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. William H. Callaway, President/Owner Ms. Jan H. Callaway, Vice President/Owner
Contact Information
Customer Contact: Ms. Jan H. Callaway, Vice President/Owner
Principal: Mr. William H. Callaway, President/Owner
Business Category

Fire & Water Damage Restoration Magnetic Inspection Service Odor Neutralizer Smoke Odor Counteracting Service Mold & Mildew Inspection/Removal/Remediation Crime Scene/Trauma Clean Up Fire Damage Restoration Water Damage Restoration Cleaning Services Upholstery & Carpet Cleaning Fire & Flood Emergency Service Insurance - Fire & Flood Specialists Dehumidifying Equipment Carpet & Rug Cleaners Janitorial Services (NAICS: 561720)

Service Area
Ozaukee County and surrounding areas.
Additional Information

Per information provided by the Wisconsin Department of Natural Resources, this company contracts out infectious waste transport services to SERVPRO of the St. Croix Valley in Hudson, WI.The company also contracts with Waste Management for the transport of solid waste.

Industry Tips
Carpet Cleaning Services-How to Get Your Money's Worth

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.