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This company handles both Insurance and Non-Insurance claims, specializing in: Water and Flood Damage, Fire and Smoke Damage, Mold and Biohazard Mitigation and Remediation, Smoke and Odor Damage, Commercial and Residential Carpet and Upholstery Cleaning, HVAC Furnace and Air Conditioning, Vent and Ductwork Cleaning. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that ServiceMaster Fire and Water Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for ServiceMaster Fire and Water Services include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

3 Customer Reviews on ServiceMaster Fire and Water Services
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 3

Additional Information

BBB file opened: September 01, 2010 Business started: 07/01/1973 in WI Business started locally: 09/01/2010 Business incorporated 12/30/1992 in CO
Type of Entity


Business Management
Ms. Sharon Rosine, Owner
Contact Information
Principal: Ms. Sharon Rosine, Owner
Business Category

Fire & Water Damage Restoration Furniture Cleaning Odor Neutralizer Smoke Odor Counteracting Service Crime Scene/Trauma Clean Up Upholstery and Rug Cleaning Basement - Remodeling Fire Damage Restoration Water Damage Restoration Air Duct Cleaning Cleaning Services Kitchen Remodeling Upholstery & Carpet Cleaning Flood assistance Remodeling Services Cleaning Services - Commercial Office Water Mitigation Fire & Flood Emergency Service Fire & Smoke & Water Clean Up Recreational Vehicles - Carpet & Upholstery Cleaning Mold & Mildew Remediation Fire Mitigation Construction & Remodeling Services Insurance - Fire & Flood Specialists Disinfectants & Germicides Accident Reconstruction Service Auto Upholstery Cleaning Carpet & Rug Cleaners Deodorizing & Disinfecting Duct Cleaning Residential Remodelers (NAICS: 236118)

Products & Services

ServiceMaster Fire and Water Services sells the following brand(s): Servicemaster

Alternate Business Names
Rocky Mountain Service Systems ServiceMaster of Lake Geneva
Industry Tips
Carpet Cleaning Services-How to Get Your Money's Worth Home Improvements

Customer Review Rating plus BBB Rating Summary

ServiceMaster Fire and Water Services has received 4.56 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.