Business ProfileforAquire Restoration, Inc.

We hired Acquire to assist with removal of mold and water damage after a faultily installed central A/C system caused substantial damage to our home. While ******* was there, they caused damage to the ductwork of our A/C system (which is in the attic of our home due to being a high-velocity system). This damage includes crushing the main ductwork to our A/C unit as well as putting a hole through the subflooring up there. I have text messages between myself and *******'s technician, *****, stating the damage and that they were responsible for the damages. I also have photos of the damage which was also sent to ***** as well. This was supposed to be resolved in March of 2022. Summer of 2022 came and we continued to have A/C issues with airflow. We hired a different HVAC company to come out for diagnostics. They determined it is the crushed ductwork that has NEVER been fixed. Husband called ***** and brought it to his attention. He first tried to claim they fixed it. After demanding proof, it was determined that they had in fact NOT had it fixed. ***** claims they will have it taken care yet to date has still not gotten a quote nor had it fixed. We have since obtained a quote from HVAC company (different than the one who faulty installed) to have it fixed yet are unable to get in contact with ***** to get this done. Calling Acquire and asking for a supervisor is useless as well. It's like you basically have to hold his hand and do his job for him. This is getting absolutely ridiculous. This is almost a two year issue now and there's no reason for it. ***** claims that the original HVAC company will not replace the ductwork. We just want this fixed so we can have our home back together. We keep getting the runaround and excuse after excuse.