BBB Accredited Business sinceAdditional Locations
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This company states that they offer health care account administration and health savings accounts.
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A BBB Accredited Business since
BBB has determined that HSA Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for HSA Bank include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 15 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||11|
|Total Closed Complaints||15|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||12|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Federal Deposit Insurance Corporation
Consumer Response Center, 2345 Grand Boulevard, Suite 100, Kansas City MO 64108
Fax Number: 816-234-9060
U.S. Federal Deposit Insurance Corporation (FDIC)
15 Rockdale Street, Braintree MA 02184-0172
Type of Entity
Business ManagementMr. Wally Fick, VP Chief of Staff Ms. Charlotte Kienbaum, VP Operations Mr. Kirk Hoewisch, President HSA Bank Mr. Dean D. Mason, CEO Mr. Itamar Romanini, Senior Vice President and Chief Technology Officer
Financial Services Banks Savings Institutions (NAICS: 522120)
Alternate Business NamesHSA Bank, a Division of Webster Bank, N.A. Webster Bank, N.A.
HSA Bank is a division of Webster Bank, N.A.
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview