This business is not BBB accredited.

S.K. Customs, LLC

Phone: (715) 616-3614 View Additional Phone Numbers 2101 Church St, Stevens Point, WI 54481 http://www.skcustomsllc.com


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Description

This business provides on-site repairs of fiberglass and acrylic tubs and showers, custom matching of fiberglass poly/flake gel coats on boats, structural repairs, repairing of Filon fiberglass sided RVs, custom fabricated fiberglass parts, as well as mechanical repairs of jetted whirlpool tubs, replacement parts, complete tub/shower/Formica/tile and countertop refinishing.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for S.K. Customs, LLC include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for S.K. Customs, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on S.K. Customs, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 19, 2010 Business started: 01/01/1992 in WI Business started locally: 01/01/1992 Business incorporated 01/01/2006 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steve C. Knoll, Owner
Contact Information
Principal: Mr. Steve C. Knoll, Owner
Business Category

Fiberglass - Fabrication & Repair Bathtub Refinishing Tile Restoration Bathtubs & Sinks - Repair & Refinish Boat Repair Boat Covers, Tops & Upholstery Countertops Shower Doors & Enclosures Spas & Hot Tubs - Service & Repair Whirlpool Bath Equipment & Supplies


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2101 Church St

    Stevens Point, WI 54481 (715) 616-3614

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/23/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I contacted them several time with emails and numerous phone calls. He set up time to come look at the crack in the hot tub and them back out and then when he finally came, no estimate and said he would contact me the following day. I called and left numerous messages and emailed with no reply. The weather was warm and now is turn colder and this has gone on for a month. There is no way this can be good customer service and it would be a big disservice to customers for you to recommend them. I have the phone records, messages and lack of email replies.

Desired Settlement: I would like for an apology for incredibly poor service and leading on the customer. Just be honest and up front. I would also like for the BBB to not endorse them so other customers do not have to go through this painful process. BBB should endorse honest hardworking people and they should get the business.