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BBB Business Review

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BBB Accredited Business since

NovaONE Networks

Phone: (608) 442-4000 Fax: (608) 442-4005 2009 W Beltline Hwy, Madison, WI 53713 http://www.novaonenetworks.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company is an independent telecom agency providing local, long distance, and internet services.  This company offers full suite of commercial grade services, from AT&T, CHARTER, VERIZON, QWEST, TDS, INTEGRA, TIME WARNER, WINDSTREAM, EARTHLINK, US SIGNAL, and more.  Specialties include phone service, long distance, internet, fiber optic, MPLS, T1, DS3, SIP Trunking, and colcation. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that NovaONE Networks meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for NovaONE Networks include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

5 Customer Reviews on NovaONE Networks
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 5

Additional Information

BBB file opened: December 28, 2010 Business started: 01/03/2010 in WI Business started locally: 01/03/2010 Business incorporated 12/07/2009 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Angi Allen, Office Manager Mr. Jim L. Sauter Jr., President
Contact Information
Principal: Ms. Angi Allen, Office Manager
Principal: Mr. Jim L. Sauter Jr., President
Business Category

Fiber Optics Communication Consultants Internet Services Telephone Equipment & Systems Service & Repair Telephone Communications VOIP (Voice Over Internet Protocol) Sales & Service Consultants - Telecommunication

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
Service Area
Midwest
Alternate Business Names
Nova Networks LLC
Industry Tips
Fraud - TTY and TDD Services Being Used to Defraud Businesses Internet Service Providers

Customer Review Rating plus BBB Rating Summary

NovaONE Networks has received 5 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.