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Invisible Fence of South Wisconsin

Additional Locations

Phone: (608) 850-3999 View Additional Phone Numbers 203 E Main St, Waunakee, WI 53597 http://www.invisiblefence.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Invisible Fence of South Wisconsin include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Invisible Fence of South Wisconsin
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: January 26, 1998 Business started: 01/01/1985 in WI Business started locally: 01/01/1985 Business incorporated 04/23/2002 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Cam Robinson, Owner
Contact Information
Customer Contact: Mr. Cam Robinson, Owner
Related Businesses
LawnBott of the Great Lakes, LLC
Business Category

Fence Contractors Pet Supplies & Foods - Retail Fence - Sales, Service & Contractors Pet Fencing & Containment Systems Pet Training - Dog Support Activities for Animal Production (NAICS: 115210)

Products & Services

Invisible Fence of South Wisconsin sells the following brand(s): Drinkwell, Invisible Fence Brand, Invisible Fence, PetSafe Pro, PetSafe., PetSafe, PetSafe Pro, SportDog

Invisible Fence of South Wisconsin offers the following product(s): Bark Collars, Fences, Pet Containment Systems, Remote Training Collars

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
Alternate Business Names
Invisible Fence of Milwaukee Invisible Fence of the Badgerland, LLC

Customer Review Rating plus BBB Rating Summary

Invisible Fence of South Wisconsin has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    10427 Petsafe Way

    Knoxville, TN 37932

  • THIS LOCATION IS NOT BBB ACCREDITED

    203 E Main St

    Waunakee, WI 53597

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/20/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered the pet containment system with 4 training lesson with a trained associated. I was able to schedule all 4 lessons but the associate never showed up for the 4th lesson, which was scheduled on September 22nd . Did not heard anything during the day of the lesson then got a voicemail in the evening telling me that there were not sure where their associate was. They informed me they would call me back to set the 4th lesson, and it did never happened. On October 1st, I sent them an email asking for a refund of the 4th class since they never called me back or scheduled it. As of today, October 12th, they are in breach of their contractual obligations as they did not provide the service as signed in the contract.

Desired Settlement: I am asking that the cost of 4th lesson be refunded to me as there is no more need at this point since it has been such a long time since the last session. I am asking that $100 be refunded to me.

Business Response: This business (Badgerland) was sold to Invisible Fence, Inc. from the previous owners on September 28, 2015. The customer has since been contacted and issued a refund. The customer seemed happy to hear that Invisible Fence Brand of Southern Wisconsin (Invisible Fence, Inc.) has come to the area as their new dealer. Please let us know if there are any questions or comments.
Kind regards,
******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

**** ***************


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

4 Customer Reviews on Invisible Fence of South Wisconsin
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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