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First Class Engines, LLC

Phone: (262) 448-4568 Fax: (262) 997-1035 PO Box 904, Twin Lakes, WI 53181 View Additional Email Addresses

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This company offers online sales of gas and diesel engines for automobiles, light trucks, foreign and domestic. Also engine supplies and parts, starters and transmissions.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for First Class Engines, LLC include:

  • Length of time business has been operating
  • 10 complaints filed against business

Factors that raised the rating for First Class Engines, LLC include:

  • Response to 10 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 2
Problems with Product/Service 4
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

3 Customer Reviews on First Class Engines, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: December 26, 2012 Business started: 10/25/2012 in WI Business started locally: 10/25/2012 Business incorporated: 10/25/2012 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. T. H., Owner
Contact Information
Principal: Mr. T. H., Owner
Business Category

Engines - Gas Starters - Engine Engines - Rebuild & Exchange Transmissions - Automobile Internet Shopping Engines - Supplies, Equipment & Parts Engines - Gasoline Online Retailer Motor Vehicle Gasoline Engine and Engine Parts Manufacturing (NAICS: 336310)

Products & Services

First Class Engines, LLC offers the following product(s): Engines, Transmissions, starters, Alternators, AC Compressors, Radiators, turbos/superchargers - for cars and light trucks. (no boats, tractors, ATVs, lawnmowers, etc - just cars & light trucks)

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
Method(s) of Payment
1) Paypal - we email the invoice and the payment is made by the customer on a secure website.  We find this to be the most secure way of payment for all parties.

2) Wire Transfer - we provide wire transfer instructions and the customer goes to any bank where they have an account and their bank wires our bank the funds.  Once we receive the funds, we send a receipt and get started on getting the product ready for shipment.  
Refund and Exchange Policy
**No refunds will ever be given to anyone until we receive our product back and get a chance to have a mechanic look it over to make sure it is in the same condition as when it was shipped out.  This is to make sure people don't try to send us back a different engine than we sent them and also to make sure the issue was on our end and not a mistake made by the customer's mechanic.**All Refunds, regardless of the circumstances, are given on the price of the part(s) only - customer is responsible for shipping costs - both directions.  There is a 30% restocking fee.
Service Area
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