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BBB Business Review

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Description

This firm is a utility featuring gas, electric, steam and water.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that We Energies meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for We Energies include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 100 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

100 complaints closed with BBB in last 3 years | 32 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 61
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 35
Total Closed Complaints 100

Customer Reviews Summary Read customer reviews

12 Customer Reviews on We Energies
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 12

Additional Information

BBB file opened: May 14, 1990 Business started: 01/01/1896 in WI Business started locally: 01/01/1896 Business incorporated 06/26/1981 in WI
Type of Entity

Corporation

Business Management
Ms. Kerrie Hintz, Expediting Clerk, Customer Operations Mr. Gale Klappa, Chairman/CEO Ms. Tracie Kuehl, Sr. Team Leader, Customer Care Centers Ms. Joan Shafer, Senior Vice President, Customer Services Ms. Jody L. Wire , Director - Customer Care Centers Mr. John A Zaganczyk, Vice President Customer Service
Contact Information
Principal: Ms. Kerrie Hintz, Expediting Clerk, Customer Operations
Principal: Mr. Gale Klappa, Chairman/CEO
Customer Contact: Ms. Tracie Kuehl, Sr. Team Leader, Customer Care Centers
Related Businesses
Wisconsin Public Service Corporation
Business Category

Electric Companies Natural Gas Companies Electric Power Distribution (NAICS: 221122)

Alternate Business Names
WEC Energy Group Wisconsin Energy Corporation

Customer Review Rating plus BBB Rating Summary

We Energies has received 3.68 out of 5 stars based on 12 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.