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MidWest Marketing

Phone: (262) 220-2582 View Additional Phone Numbers 7528 Pershing Blvd, Suite B, Kenosha, WI 53142 https://www.facebook.com/pages/Prodigy-Publications/151903328211203

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Description

Midwest Marketing is a customer service and order fulfillment agency for traveling door to door sales companies.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for MidWest Marketing include:

  • 42 complaints filed against business
  • Failure to respond to 29 complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints


Customer Complaints Summary Read complaint details

42 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 0
Delivery Issues 22
Guarantee/Warranty Issues 0
Problems with Product/Service 13
Total Closed Complaints 42

Additional Complaint Information

On March 28, 2013, BBB sent a certified email to MidWest Marketing due to a pattern of complaints received by BBB from consumers. In the complaints, consumers allege that they paid for magazine subscriptions but did not have their order fulfilled. According to consumers, they received receipts at the time of order stating subscription fulfillment could take up to 120 days. After 120 days, the majority of complainants reported not receiving any magazines previously ordered and paid for. Other complaints have reported receiving the first 1-2 issues, but then receiving nothing further.

BBB has asked the company to provide an explanation as to why consumers are not receiving their subscriptions, a date when consumers can expect a refund for unfulfilled orders, and a copy of the procedure MidWest Marketing will put in place to ensure that these problems do not reoccur. 

As of April 5, 2013, MidWest Marketing has not responded to BBB.

Customer Reviews Summary Read customer reviews

6 Customer Reviews on MidWest Marketing
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 3
Total Customer Reviews 6

Additional Information

top
BBB file opened: November 25, 2009 Business started: 12/01/2008 in WI
Type of Entity

Sole Proprietorship

Business Management
Ms. Nicole "Nikki" M. Lehman, Office Manager
Contact Information
Principal: Ms. Nicole "Nikki" M. Lehman, Office Manager
Business Category

Door-to-Door Sales - Magazines Marketing Consultants

Method(s) of Payment
Payment methods accepted include cash/money order and checks payable to Midwest Marketing.
Refund and Exchange Policy
Cancellation stipulations are printed on the receipt that the customer signs at the time of purchase.  If these stipulations are not met, Midwest Marketing is not authorized to cancel or refund any purchases.
Alternate Business Names
Midwest Circulation MWM, LLC Prodigy Publications
Additional Information

The Better Business Bureau of Wisconsin has confirmed that the address, 7528 Pershing Blvd., Suite B, Kenosha WI 53142 is a UPS store.

As of March 2013, all phone numbers for the company have been disconnected. 

Industry Tips
Door to Door Sales (Three-Day Cooling-Off Period) Magazine Sales
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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