BBB Business Review

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This business is not BBB accredited.

MidWest Marketing

Phone: (262) 220-2582 View Additional Phone Numbers 7528 Pershing Blvd, Suite B, Kenosha, WI 53142 https://www.facebook.com/pages/Prodigy-Publications/151903328211203


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Description

Midwest Marketing is a customer service and order fulfillment agency for traveling door to door sales companies.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for MidWest Marketing include:

  • Failure to respond to 29 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for MidWest Marketing include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

32 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 0
Delivery Issues 18
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 32

Additional Complaint Information

On March 28, 2013, BBB sent a certified email to MidWest Marketing due to a pattern of complaints received by BBB from consumers. In the complaints, consumers allege that they paid for magazine subscriptions but did not have their order fulfilled. According to consumers, they received receipts at the time of order stating subscription fulfillment could take up to 120 days. After 120 days, the majority of complainants reported not receiving any magazines previously ordered and paid for. Other complaints have reported receiving the first 1-2 issues, but then receiving nothing further.

BBB has asked the company to provide an explanation as to why consumers are not receiving their subscriptions, a date when consumers can expect a refund for unfulfilled orders, and a copy of the procedure MidWest Marketing will put in place to ensure that these problems do not reoccur. 

As of April 5, 2013, MidWest Marketing has not responded to BBB.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on MidWest Marketing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: November 25, 2009 Business started: 12/01/2008 in WI
Type of Entity

Sole Proprietorship

Business Management
Ms. Nicole "Nikki" M. Lehman, Office Manager
Contact Information
Principal: Ms. Nicole "Nikki" M. Lehman, Office Manager
Business Category

Door-to-Door Sales - Magazines Marketing Consultants

Method(s) of Payment
Payment methods accepted include cash/money order and checks payable to Midwest Marketing.
Refund and Exchange Policy
Cancellation stipulations are printed on the receipt that the customer signs at the time of purchase.  If these stipulations are not met, Midwest Marketing is not authorized to cancel or refund any purchases.
Alternate Business Names
Midwest Circulation MWM, LLC Prodigy Publications
Additional Information

The Better Business Bureau of Wisconsin has confirmed that the address, 7528 Pershing Blvd., Suite B, Kenosha WI 53142 is a UPS store.

As of March 2013, all phone numbers for the company have been disconnected. 

Industry Tips
Door to Door Sales (Three-Day Cooling-Off Period) Door to Door Sales--Home Security Systems Door-To-Door Magazine Sales Magazine Sales

Customer Review Rating plus BBB Rating Summary

MidWest Marketing has received 1 out of 5 stars based on 2 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.