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BBB Business Review

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BBB Accredited Business since

Dog Haus University

Phone: (608) 515-8255 Fax: (608) 305-1255 825 E Johnson St, Madison, WI 53703

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company provides dog day care facilities, pet boarding, pet grooming, pet sitting for dogs and cats, pet training and pet taxi services. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dog Haus University meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Dog Haus University include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Dog Haus University
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: November 05, 2013 Business started: 08/01/2012 in WI Business started locally: 08/01/2012
Type of Entity

Sole Proprietorship

Business Management
Mr. Nathan W. Mathis, Owner Mr. Steve Mathis-Vargas, Owner
Contact Information
Principal: Mr. Nathan W. Mathis, Owner
Business Category

Dog Daycare Pet Boarding & Kennels Pet Grooming Pet Training Pet Transporting Pet Sitting Services Pet Boarding - Dogs Pet Training - Dog Pet Kenneling Services Colleges, Universities, and Professional Schools (NAICS: 611310)

Hours of Operation
M: 6:00 AM - 6:30 PM
T: 6:00 AM - 6:30 PM
W: 6:00 AM - 6:30 PM
Th: 6:00 AM - 6:30 PM
F: 6:00 AM - 6:30 PM
S: Closed
Su: Closed
Service Area

Customer Review Rating plus BBB Rating Summary

Dog Haus University has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.