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          Penny Lane Cocker Spaniel has 1 locations, listed below.

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            Business ProfileforPenny Lane Cocker Spaniel

            Dog Breeders
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.67/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 9/6/2013

            Years in Business: 52

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Penny Lane Cocker Spaniel, located in Fort Atkinson, WI, offers breeding and sales of AKC registered, purebred Cocker Spaniel puppies. 

            Business Details

            BBB File Opened:
            3/12/2012
            Years in Business:
            52
            Business Started:
            1/1/1972
            Business Started Locally:
            1/1/1972
            Accredited Since:
            9/6/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • Pat Rockstroh's Penny Lane Cocker Spaniels
            Hours of Operation

            Primary

            M:
            10:00 AM - 12:00 PM
            T:
            10:00 AM - 12:00 PM
            W:
            10:00 AM - 12:00 PM
            Th:
            10:00 AM - 12:00 PM
            F:
            10:00 AM - 12:00 PM
            Business Management
            • Patricia A. Rockstroh, Owner
            Contact Information

            Principal

            • Patricia A. Rockstroh, Owner

            Customer Contact

            • Patricia A. Rockstroh, Owner
            Additional Contact Information

            Fax Numbers

            • (920) 563-7161
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Pamela S

            1 star

            07/14/2023

            Met with Patricia yesterday to purchase a second pup. Prior to my arrival I was advised that the dogs were being discounted 50% in honor of Penny Lane's 50th anniversary. Unfortunately, trying to get a firm price from Pat is next to impossible. I repeatedly told her how much I had to spend and she kept telling me not to worry about it, we'd be able to work something out. However, each time price was mentioned about the sale of her dogs, it would get higher and higher. At first she said $800 and then it was $1000 and then $2500, all the way up to $5000. Since I paid $2100 for the dog I got from her two years ago, I only brought half the amount with me. And I told Pat more than once. Eventually, after two hours of hearing her stories; visiting with puppies and my telling her how much I could spend, I chose a pup from the options she gave me; fully believing that it would be 50% off or pretty close to $1000, based on what i had paid previously. As we prepared to finalize the sale, Pat brought the paperwork showing what her normal price would be ($3900) and told me she could sell the pup for $1800 plus tax and licensing (?). Nearly twice the amount that I told her I had! She suggested I could give her a post-dated check (or even a couple of them if I needed more time). Silly me, I thought it was clear about what I could spend. I left without a puppy and will no longer refer friends to her, nor will I be a return customer in the future.

            Local BBB

            BBB Serving Wisconsin

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