Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company is a department store.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kohl's Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Kohl's Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2001 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2001 complaints closed with BBB in last 3 years | 729 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 273
Billing/Collection Issues 362
Delivery Issues 359
Guarantee/Warranty Issues 16
Problems with Product/Service 991
Total Closed Complaints 2001

Customer Reviews Summary Read customer reviews

314 Customer Reviews on Kohl's Corporation
Customer Experience Total Customer Reviews
Positive Experience 9
Neutral Experience 11
Negative Experience 294
Total Customer Reviews 314

Additional Information

BBB file opened: February 09, 1972 Business started: 08/01/1962 in WI Business started locally: 08/01/1962 Business incorporated 03/23/1993 in DE
Type of Entity


Business Management
Mr. Kevin Mansell, President Ms. Melissa Deharde, Assistant Manager
Contact Information
Customer Contact: Ms. Melissa Deharde, Assistant Manager
Principal: Mr. Kevin Mansell, President
Business Category

Department Stores Retail Stores Department Stores (except Discount Department Stores) (NAICS: 452111)

Alternate Business Names
Kohl's Department Store Kohl's Department Stores Kohl's Fraud Department Kohls Credit Department Kohls Distribution Center
Additional Information

Kohl's, based in Menomonee Falls, Wisconsin operates 1,164 department stores nationwide.

Industry Tips
Avoiding Overspending While Shopping Buying Clubs

Customer Review Rating plus BBB Rating Summary

Kohl's Corporation has received 3.74 out of 5 stars based on 314 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.