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BBB Business Review

BBB Accredited Business since

Kohl's Corporation

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Phone: (262) 703-7000 Fax: (262) 703-6353 View Additional Phone Numbers N56w17000 Ridgewood Dr  Corporate Office, Menomonee Fls, WI 53051 View Additional Email Addresses http://www.kohls.com

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Description

This company is a department store.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kohl's Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Kohl's Corporation include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1712 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1712 complaints closed with BBB in last 3 years | 727 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 186
Billing/Collection Issues 559
Delivery Issues 218
Guarantee/Warranty Issues 11
Problems with Product/Service 738
Total Closed Complaints 1712

Customer Reviews Summary Read customer reviews

143 Customer Reviews on Kohl's Corporation
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 3
Negative Experience 138
Total Customer Reviews 143

Additional Information

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BBB file opened: February 09, 1972 Business started: 08/01/1962 in WI Business started locally: 08/01/1962 Business incorporated: 05/21/1992 in DE
Type of Entity

Corporation

Business Management
Mr. Kevin Mansell, President Ms. Tammylynne Jonas, Director - Customer Service Ms. Karen Olivas, Business Performance Manager
Contact Information
Principal: Mr. Kevin Mansell, President
Customer Contact: Ms. Karen Olivas, Business Performance Manager
Business Category

Department Stores Department Stores (except Discount Department Stores) (NAICS: 452111)

Alternate Business Names
Kohl's Department Store Kohl's Department Stores Kohl's Fraud Department Kohls Credit Department Kohls Distribution Center
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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