BBB Accredited Business since
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This company offers data and hard drive recovery and data retrieval from failed storage devices. The business also offers RAID-0, RAID-1, RAID-5, RAID-6, NAS, SSD, and flash recovery services.
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A BBB Accredited Business since
BBB has determined that Gillware, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Gillware, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Brian T. Gill, CEO Mr. Tyler G. Gill, C O O Mr. Peter Holewinski, Customer Service Manager Mr. Scott Holewinski , President
Data Communications Equipment & Systems Data Processing, Hosting, and Related Services (NAICS: 518210)
Products & Services
Gillware, Inc. sells the following brand(s): Gillware, Inc. Data Recovery for In-Lab recovery efforts; RecoverBot data recovery software distributed through Dell
Hours of Operation
|M||:||8:00 AM - 9:00 PM|
|T||:||8:00 AM - 9:00 PM|
|W||:||8:00 AM - 9:00 PM|
|Th||:||8:00 AM - 9:00 PM|
|F||:||8:00 AM - 9:00 PM|
|S||:||10:00 AM - 3:00 PM|
|Su||:||10:00 AM - 3:00 PM|
Refund and Exchange PolicyAll data recoveries receive a free evaluation, optionally free in-bound shipping after which the company will give a firm price quote to the customer. If the customer declines to proceed due to cost, the company will ship their equipment back and there are no service fees. If the customer decides to move forward, the company will perform the recovery and send the customer the results in a report. After the customer decides to purchase the data based on these reports, there are no refunds at that point because the company has sent them the data they paid for.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview