BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Quality Customs Broker, Inc.

Additional Locations

Phone: (414) 482-9447 Fax: (414) 482-9448 View Additional Phone Numbers 4464 S Whitnall Ave, Milwaukee, WI 53235

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company states it is a US customs brokerage specializing in wine spirits and textiles. Services also include international freight forwarding, import and export, NVOCC, IATA, trucking and warehouse consolidation services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Quality Customs Broker, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Quality Customs Broker, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 29, 1998 Business started: 08/17/1989 in WI Business started locally: 08/17/1989 Business incorporated 08/18/1989 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

United States Government Department of Commerce: International Trade Administration
1235 N. Milwaukee St., Rosenberg Hall Suite R-01, Milwaukee WI 53202
Phone Number: (414) 297-3473
Fax Number: (414) 297-3470

Federal Maritime Commission
800 North Capitol Street NW, Washington DC 20573

Type of Entity


Business Management
Ms. Karin LaFreniere, President Mr. Darrell Toth, Vice President Ms. Kathy Zimmer, Corporate Secretary
Contact Information
Principal: Ms. Karin LaFreniere, President
Customer Contact: Ms. Kathy Zimmer, Corporate Secretary
Business Category

Custom Brokers Freight Forwarding Wine Brokers Importers Freight Transportation Arrangement (NAICS: 488510)

Hours of Operation
8-4:30 Monday-Friday
Method(s) of Payment
Check, Money Order, Cash
Alternate Business Names
Quality Freight Services International Quality Global Logistics

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.