BBB Business Review

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This business is not BBB accredited.

Newtek Merchant Solutions

Find a Location

Phone: (414) 831-3900 Fax: (414) 831-3901 6737 W Washington St Ste 2275, Milwaukee, WI 53214 View Additional Email Addresses http://www.thesba.com


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Description

This company offers credit card processing services and equipment.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Newtek Merchant Solutions include:

  • Government action(s) against the business

Factors that raised the rating for Newtek Merchant Solutions include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Newtek Merchant Solutions
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: June 10, 2004 Business started: 06/05/2001 in NY Business started locally: 06/05/2001 Business incorporated 08/31/2011 in NY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Tom Harkins, COO Ms. Suzanne Sorvick, Senior Vice President of Customer Service
Contact Information
Principal: Mr. Tom Harkins, COO
Customer Contact: Ms. Suzanne Sorvick, Senior Vice President of Customer Service
Business Category

Credit Card Processing Service Credit Cards & Plans - Equipment & Supplies Credit Card Issuing (NAICS: 522210)

Alternate Business Names
Universal Processing Services of WI, LLC
Industry Tips
Credit Card Processing Fees Credit Card Solicitation

Customer Review Rating plus BBB Rating Summary

Newtek Merchant Solutions has received 2.41 out of 5 stars based on 2 Customer Reviews and a BBB Rating of C.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.