Business ProfileforARC Contracting of Wisconsin, Inc.

Third week of September 2022 I signed the contract for my upper roof to be replaced. I was told I could expect completion of the job approximately the third week of October. My husband gave the salesman instructions to have the materials put on the lawn to avoid interference with my ability to get in and out of the garage and the driveway. When the materials were delivered, the pallet was placed in the driveway. My husband attempted to contact the sales (******) via text messages ( so we had a paper trail) on several occasions requesting the pallet be relocated to the lawn. Nothing happened, the materials sat in the driveway until the third week of November. In the interim, I ended up making contact with the pallet on my passenger door while attempting to enter my garage subsequently putting a dent in the door. I had called a couple of times at the beginning of November asking when I could expect work to be started on my roof. I ended up talking to ****, he flat out told me that because my roof was considered a "small job" it was not a priority and the larger jobs were going to be done first, yet they were prompt in cashing my insurance check for a little over $10,000. After the job was completed the last week of November, I ended up owing $500. I have sent (more than one) email indicating I'd send $50 each month until the balance was paid. Every month I get an email about my balance. I have a credit score of 815, I honor my financial obligations as agreed. After one email in particular I realized they were cashing my checks but they weren't subtracting my payment from the balance. I had to forward check numbers and dates they were cashed and insisted they adjust the balance accordingly. They did. I am very disappointed with my experience and the lack of professionalism with ****** was willing to "let it go" as far as the dent was concerned but after the last email I received about my balance, I've reconsidered my thoughts on that and I'd like the dent fixed.