Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Polk-Burnett Electric Cooperative has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforPolk-Burnett Electric Cooperative

            Consumer Cooperative Organizations

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers the distribution of electricity to rural areas.

            Business Details

            BBB File Opened:
            1/24/2001
            Years in Business:
            86
            Business Started:
            1/1/1938
            Business Started Locally:
            1/1/1938
            Hours of Operation

            Primary

            M:
            8:00 AM - 4:30 PM
            T:
            8:00 AM - 4:30 PM
            W:
            8:00 AM - 4:30 PM
            Th:
            8:00 AM - 4:30 PM
            F:
            8:00 AM - 4:30 PM
            Business Management
            • Mr. William Schmidt, General Manager
            Contact Information

            Principal

            • Mr. William Schmidt, General Manager

            Customer Contact

            • Mr. William Schmidt, General Manager
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/07/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            In the winter of 2020 a series of items kept breaking in our home, it started with ceiling fans not working, to water pressure tank, washing machine, dryer, light bulbs, microwave, tvs, and finally our hot water heater. (more items even to list) Looking back it seems obvious that this was a electricity issue however we were young first home owners and chalked it up to bad luck. We went and purchased a hot water heater (among other things) and when we installed it was alarming out. So we called the warranty for the hot water heater and they set an expert out to install the hot water heater correctly. It was then when the expert couldn't figure out why it was alarming out he checked the voltages and the usual amount of amps going to a home is 200, the reader from the expert was reading over 290 amps. The expert told my husband to hurry and turn all the breakers off and to call our electric company. The electric company came out and confirmed that the transformer that regulates the electricity from the street into our home stopped regulating and we were receiving full power. They apologized and said "never in Polk Burnett history" have they had something like this happen. We told them how everything in our home broke and they informed us the damage is probably even more so since the half-life of everything plugged in should have never received power such as that. They told us they have insurance for this type of thing and not for us to worry. The story ends with their insurance said the transformer breaking was act of god and therefore not covered and our home insurance only covered things hardwired in (so our hot water heater was covered, but not the washer, dryer, microwave, fridge, etc.). We did not pursue legal action since it was the beginning of covid and were worried our bad luck would continue and there was the chance of being laid off.
            Read More

            Customer Reviews

            0 Customer Reviews

            What do you think? Be the first to review!

            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB Serving Wisconsin

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.