BBB Business Review
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BBB Accredited Business since
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This company is a guarantor and servicer of student loans serving borrowers, the U.S. Department of Education, schools, and lenders nationwide. The business works with loan borrowers, schools, lenders, and community organizations to help pay for college and provide financial, educational, and operational support.
A BBB Accredited Business since
BBB has determined that Great Lakes Higher Education Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Great Lakes Higher Education Corporation include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 181 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||70|
|Total Closed Complaints||181|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||25|
Type of Entity
Business ManagementMr. Richard George, President & CEO Mr. Todd Farrington, Associate Ombudsman Ms. Melissa Johnson, Ombudsman Ms. Jill Leitl, Chief Servicing Officer Ms. Mary Northouse, Vice President, Borrower Services Operations Mr. Marc Storch, Chief Borrower Services Officer
Consumer Finance & Loan Companies Financial Services Government Grant Services Loan Servicing Loans Other Financial Vehicles (NAICS: 525990)