Business ProfileforAscendium Education Group, Inc.

Currently last week I discovered that my student loans were in default. I didnt get any notice from my previous loan servicer which was Nelnet, informing me that my loans will be transferred over to Ascendiums until I called because I was trying to register for my masters degree however, I was informed that my student loan were in default. Therefore, I called Nelnet and they couldnt even give me the information that I needed. They said them alone have been paid off, then I had to call back because, there is no information as to who pays them off so therefore I got a different representative who told me that my loans were paid off, but they were bought by ********. When I called ascend them, they stated that my loans are in default and theyve been in there since September, but I never received a notice from them. I also updated my address information the same lady that I called because I had moved however, prior to that Nelnet should have sent me something stating that my loans were being removed from their platform, when I call him they stated that the best route for me in order to get my loans out of default was consolidate them currently, I am hoping for the *** forgiveness loan because I have worked for multiple nonprofit organizations. My goal is to get my loans out of default, but is not giving me any help in order to get them out of default. Theyre just stating that I need to consolidate them , theres no one walking me through the process theres no one giving me any information and Ive called multiple times to try to get a resolution and my loans are sitting. I dont know where to go from here. I dont feel like theyre giving me any other option to try to get my loans out of default , Im just asking for some help with understanding what I need to do in order to get my loans out of default. for example, ****** still has majority of my loan and ******. Not sure why these where transferred to Ascendium.