BBB Business Review
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BBB Accredited Business since
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This company specializes in analyzing/repairing computers (desktop & laptop) for a flat rate repair plus any needed parts, as well as new/custom-built and refurbished systems, including IT consultation, tech support, and computing services, small computer network support, and products for residential and small business clients.
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A BBB Accredited Business since
BBB has determined that Craftsman Computer Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Craftsman Computer Services, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Laverne R. Dietzel, Owner Ms. Debbie Dietzel, Marketing
Computers - Service & Repair Computers - Sys Designers & Consult Computers - Training Computer Consultant Information Technology Services Computer Printers Sales & Service Computers - Dealers Computers - Supplies & Parts Computers - Used Computers - Disaster Recovery Computers - Networks
Products & Services
Craftsman Computer Services, Inc. sells the following brand(s): All major desktop and laptop computer brands, Custom desktop computers to built to client specifications
Hours of Operation
|Monday - Friday: 10am-6pm, Saturday hours by appointment during the summer of 2011.|
Method(s) of PaymentAs of 4/4/12 company accepts cash, check, credit and debit cards (except American Express and Discover).
Refund and Exchange PolicyWARRANTIES:
90 days on used desktop or laptop systems
1 year labor on new/custom-built systems
3 year manufacturer's warranty on new system parts.