BBB Business Review

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This business is not BBB accredited.

Aegis Tools International, Inc

Phone: (608) 274-9254 Fax: (608) 274-9395 2881 Commerce Park Dr Ste M, Madison, WI 53719

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AEGIS Tools International, Inc. designs, manufactures and sells a full line of windshield repair equipment and auto glass installation tools. Our specialties are custom-configured windshield repair kits, and tools to make glass installations safer and more efficient. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Aegis Tools International, Inc include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Aegis Tools International, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 02, 2006 Business started: 03/01/1961 in WI Business incorporated 03/06/1961 in WI
Type of Entity


Business Management
Mr. Robert R. Birkhauser, President
Contact Information
Principal: Mr. Robert R. Birkhauser, President
Business Category

Commercial Products Wholesale & Distributor Tools - Electric Tools - Hand Auto Repair - Windshield, Glass Shops

Products & Services

Aegis Tools International, Inc sells the following brand(s): Burco, DeWalt, Dremel, Equalizer, Extractor, Milwaukee, Monument, PipeKnife, Ultra Wiz

Aegis Tools International, Inc offers the following product(s): Auto Glass Installation and Removal Tools, Windshield Repair Systems

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
H: Closed
Method(s) of Payment
We accept MasterCard, VISA, Discover and American
Express. We allow ten days for checks or money orders to clear before processing
an order. C.O.D. payments accepted on approved UPS shipments.
Refund and Exchange Policy
Returns are accepted within 30 days of purchase. Customers are responsible
for return shipping costs. If the return is for any reason other than defect, a
15% restocking fee will be charged. Purchase price will be credited to your
credit card, or, in the case of payment by check, a refund check will be issued.
Please call AEGIS® Customer Service at 1-608-274-9254 for return authorization
prior to returning goods. Customers in Alaska & Hawaii, and International
Customers: please call AEGIS® Customer Service at 1-608-274-9254.
Alternate Business Names

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.