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Description

This company provides debt collection and accounts receivable management.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that State Collection Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for State Collection Service, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 69 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

69 complaints closed with BBB in last 3 years | 21 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 59
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 9
Total Closed Complaints 69

Customer Reviews Summary Read customer reviews

6 Customer Reviews on State Collection Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6

Additional Information

BBB file opened: January 03, 1995 Business started: 01/01/1949 in WI Business started locally: 01/01/1949 Business incorporated 01/04/1949 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Dept of Financial Institutions
345 W Washington Ave, Madison WI 53703
http://www.wdfi.org
Phone Number: (608) 261-9555
Fax Number: (608) 261-7200
askthesecretary@dfi.state.wi.us

Type of Entity

Corporation

Business Management
Mr. Thomas D Haag, Chairman/CEO Mr. Terry Armstrong, President Ms. Tracy Dudek, Director of Sales Marketing & Client Satisfaction Mr. Tim Haag, Client Services Manager Ms. Tina Hanson, Vice President Ms. Mona Sen, Marketing Associate Mr. Marc Soderbloom, Compliance Officer Mr. John Stetzenbach, CFO/COO
Contact Information
Principal: Mr. Thomas D Haag, Chairman/CEO
Customer Contact: Mr. Marc Soderbloom, Compliance Officer
Business Category

Collection Agencies Collection Systems Collection Agencies (NAICS: 561440)

Method(s) of Payment
State Collection Service accepts all forms of payment including cash, check, debit card, credit card (with the exception of Discover Card), money order, and Western Union.
Alternate Business Names
Capitol Credit Service
Additional Information

Capitol Credit Service, located at the same address, is a division of State Collection Service, Inc.

Industry Tips
Collection Agency-Credit Counseling-Facts For Consumers Credit Report-Understanding Your Credit Report

Customer Review Rating plus BBB Rating Summary

State Collection Service, Inc. has received 4.4 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.