Business ProfileforClock Place

On May 13, 2022 we brought our ******************************** Clock in to have the face reglued. They said they also had to oil it and the cost would be $109. The approximate time of repairs would be 4-6 weeks. When we questioned the amount of time, we were told we could go somewhere else or better yet, take it to *********. The people are very rude. On July 19, 2022, my husband called to inquire on the status of our clock. **** advised that he was 60 miles away and didn't know. He advised that now they only work 1 day a week, on Fridays. On Friday July 29, 2022, we received a call that our clock was ready. My husband went to pick it up. I am in a wheelchair and unable to get into their shop. My husband gave them a check for $115 (tax included). The first thing I noticed was our name plate was missing. It had our names and wedding date listed. I called to ask where it was and was rudely told they didn't have it but would keep an eye out for it. After further inspection, this is not our clock. It was filthy dirty like it had been stored in a back room for a long time. The handle is also tarnished and ours was gold. The clock is not even set correctly. The chimes are all wrong. My husband called to advise that we didn't have the right clock. **** said that would explain why the name plate was not on it. **** advised that they are very careful with their inventory, but he'll check for the clock when he has time. I then read reviews on this place and noticed other complaints about people not getting their possessions back. I stopped payment on the check, as this is not our clock. I have no issue paying for the repairs if this was legit. I feel that they keep anything of value and switch with garbage. I will file a theft charge with the police and start a court case if this is not corrected