BBB Business Review

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This business is not BBB accredited.

Chaney Instrument Co

Additional Locations

Phone: (262) 249-3054 Fax: (262) 248-8707 View Additional Phone Numbers 965 S Wells St, Lake Geneva, WI 53147 http://www.acurite.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

The company offers clocks, thermometers, and weather stations.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Chaney Instrument Co include:

  • 16 complaint(s) filed against business

Factors that raised the rating for Chaney Instrument Co include:

  • Length of time business has been operating
  • Response to 16 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 4
Problems with Product/Service 11
Total Closed Complaints 16

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Chaney Instrument Co
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 15, 2004
Business Management
Ms. Jenny Hoke, Consumer Support Manager
Contact Information
Principal: Ms. Jenny Hoke, Consumer Support Manager
Business Category

Clocks - Dealers Thermometers

Products & Services

Chaney Instrument Co sells the following brand(s): AcuRite

Refund and Exchange Policy
If for any reason, you are not completely satisfied with your purchase on AcuRite.com, you can return your product(s) to us within 90 days for a refund in the amount of the purchase price (shipping excluded). We ask only that you return merchandise in its original condition and packaging.Products cannot be returned after 90 days from the date of the invoice or if they are not in the original condition. Please pack your return carefully! We cannot be held responsible for items damaged during return shipping.Merchandise that fails under normal operating conditions within the product's expressed warranty period will be replaced or repaired at no charge, per AcuRite's warranty policy.
Alternate Business Names
AcuRite Weather Environment Systems
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.