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BBB Accredited Business since

Carpet Town

Phone: (414) 774-2220 Fax: (414) 774-1048 View Additional Phone Numbers 1350 S 108th St, Milwaukee, WI 53214 http://www.carpet-town.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers floor coverings, wallpaper and window treatments for residential and commercial installations.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Carpet Town meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Carpet Town include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Carpet Town
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 01, 1972 Business started: 09/30/1971 in WI Business started locally: 09/30/1971 Business incorporated 09/30/1971 in WI
Type of Entity

Corporation

Business Management
Ms. Wendy D. Werner, President
Contact Information
Principal: Ms. Wendy D. Werner, President
Business Category

Carpet & Rug Dealers - New Draperies & Curtains - Retail & Custom Wallpapers & Wallcoverings - Retail Resilient & Vinyl Flooring Blinds Floors - Hardwood Floors - Laminate Floor Covering Stores (NAICS: 442210)

Products & Services

Carpet Town sells the following brand(s): Area Rugs: Daylan, Company C, and more, Carpet: Shaw, Mohawk, Beaulieu, Masland, and more, Hard Surface: Mannington, Armstrong, Shaw, Mohawk, Mirage, Stainmaster

Hours of Operation
M: 10:00 AM - 8:00 PM
T: 10:00 AM - 8:00 PM
W: 10:00 AM - 8:00 PM
Th: 10:00 AM - 8:00 PM
F: 10:00 AM - 8:00 PM
S: 9:00 AM - 5:00 PM
Su: 11:00 AM - 4:00 PM
Method(s) of Payment
MasterCard, Visa, American Express, Discover, Wells Fargo Financing Available 
Refund and Exchange Policy
Refund or return policy.  48 hrs. return on rugs.
Service Area
Southeastern Wisconsin
Alternate Business Names
Carpet Town U.S.A., Inc.
Industry Tips
Home Improvements
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.