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This business is not BBB accredited.

Time Warner Cable

Additional Locations

Phone: (414) 277-4111 Fax: (414) 908-4886 View Additional Phone Numbers 1320 N Martin Luther King Dr, Milwaukee, WI 53212 http://www.timewarnercable.com/


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers cable television services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Time Warner Cable include:

  • 514 complaint(s) filed against business
  • 6 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Time Warner Cable include:

  • Length of time business has been operating
  • Response to 514 complaint(s) filed against business


Customer Complaints Summary Read complaint details

514 complaints closed with BBB in last 3 years | 156 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 68
Billing/Collection Issues 203
Delivery Issues 17
Guarantee/Warranty Issues 3
Problems with Product/Service 223
Total Closed Complaints 514

Additional Complaint Information

On May 29th, 2015, the BBB sent a certified letter to Time Warner Cable due to a pattern of consumer concerns received by BBB from consumers. 

In the complaints, consumers advised that without prior notice, their bills increased. In some cases, the bill almost doubled in price.

On June 16th, the BBB sent a certified follow up letter to the company after receiving no response to the initial letter. 

As of June 25th, 2015, the BBB has not received a response or phone call to the pattern of complaints.

On May 29th, 2015, the BBB sent a certified letter to Time Warner Cable due to a pattern of consumer concerns received by BBB from consumers. 

In the complaints, consumers advised that without prior notice, their bills increased. In some cases, the bill almost doubled in price.

On June 16th, the BBB sent a certified follow up letter to the company after receiving no response to the initial letter. 

As of June 25th, 2015, the BBB has not received a response or phone call to the pattern of complaints.

Customer Reviews Summary Read customer reviews

90 Customer Reviews on Time Warner Cable
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 89
Total Customer Reviews 90

Additional Information

BBB file opened: January 01, 1975 Business started: 01/01/1972 in WI Business started locally: 01/01/1972 Business incorporated 06/15/2012 in DE
Type of Entity

Limited Liability Company (LLC)

Contact Information
Customer Contact: Mr. James "Drake" Riley, Supervisor- Office of the President
Business Category

Cable TV, Internet & Telephone Installation Service Telephone & Television Cable Contractors Television - Cable, CATV & Satellite Internet Publishing and Broadcasting and Web Search Portals (NAICS: 519130)

Alternate Business Names
Time Warner Cable Midwest LLC TWC
Industry Tips
Digital Television (DTV)

Customer Review Rating plus BBB Rating Summary

Time Warner Cable has received 1.01 out of 5 stars based on 90 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.