BBB Business Review

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This business is not BBB accredited.

Wisconsin Coach Lines, Inc

Phone: (262) 542-8861 Fax: (262) 522-0395 1520 Arcadian Ave, Waukesha, WI 53186 http://www.wisconsincoach.com View Additional Web Addresses


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Description

Wisconsin Coach Lines is a full service transportaton company offering multiple transportation solutions to customers including private charters; Coach USA Airport Express service connecting Waukesha, Milwaukee, Racine and Kenosha to Chicago's O'Hare airport; and daily weekday commuter service between Waukesha County and Downtown Milwaukee (including UWM), and daily commter service between Kenosha, Racine and Downtown Milwaukee.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Wisconsin Coach Lines, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

1 Customer Review on Wisconsin Coach Lines, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 11, 1994 Business started: 01/01/1940 in WI Business started locally: 01/01/1940 Business incorporated 12/05/1940 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Transportation
4802 Sheboygan Avenue, P.O. Box 7910, Madison WI 53707
http://www.dot.state.wi.us
Phone Number: (800) 924-3570
driverrecords.dmv@dot.wi.gov

Type of Entity

Corporation

Business Management
Mr. Tom Dieckelman, Vice President Mr. Jeff TeRonde, Controller
Contact Information
Customer Contact: Mr. Tom Dieckelman, Vice President
Business Category

Buses - Charter & Rental Transportation Services Bus Lines Bus and Other Motor Vehicle Transit Systems (NAICS: 485113)

Products & Services

Wisconsin Coach Lines, Inc sells the following brand(s): Coach USA Airport Express

Method(s) of Payment
Cash
Mastercard
Visa
American Express
Discover
Alternate Business Names
Coach USA-Milwaukee Wisconsin Coach U.S.A.

Customer Review Rating plus BBB Rating Summary

Wisconsin Coach Lines, Inc has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.