BBB Business Review

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This business is not BBB accredited.

Menard, Inc.

Find a Location

Phone: (715) 876-5911 Fax: (715) 876-2868 View Additional Phone Numbers 5101 Menard Drive, Eau Claire, WI 54703

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers building materials and services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Menard, Inc. include:

  • Failure to respond to 6 complaint(s) filed against business
  • 17 complaint(s) filed against business that were not resolved

Factors that raised the rating for Menard, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

676 complaints closed with BBB in last 3 years | 257 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 105
Billing/Collection Issues 29
Delivery Issues 35
Guarantee/Warranty Issues 18
Problems with Product/Service 489
Total Closed Complaints 676

Customer Reviews Summary Read customer reviews

53 Customer Reviews on Menard, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 51
Total Customer Reviews 53

Additional Information

BBB file opened: June 01, 1983 Business started: 02/02/1960 in WI Business started locally: 02/02/1960 Business incorporated 01/30/1962 in WI
Type of Entity


Business Management
Mr. Dennis Dixon Ms. Arlene Krueger, Customer Service
Contact Information
Principal: Mr. Dennis Dixon
Principal: Ms. Arlene Krueger, Customer Service
Business Category

Building Materials Hardware - Retail Warehouses - Merchandise Hardware Consultants Hardware - Wholesale & Manufacturers Consumer Finance & Loan Companies

Alternate Business Names
John R. Menard Menard Inc Menard's Menards Menards Inc.

Customer Review Rating plus BBB Rating Summary

Menard, Inc. has received 1.05 out of 5 stars based on 53 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.