Business ProfileforMercury Marine

I have had a problem with a boat part from Mercury ****** which failed in 2 months (5 hours use) I contacted Mercury and they keep referring to an older part which is out of warranty. When I explained the situation in detail they have not responded although I have emailed them on 2 occasions This is the email I sent to Mercury Marine Hi *** Thanks for your reply I think you are missing something information so I will go through the process step by step and I think you will see my reason for contacting you. 1:The transom was purchased in November 2021 from Land and sea 2: In August 2022 We found the water delivery tube in the leg had come detached. 3: *********** that purchased and installed the transom discussed the problem with Land and Sea and Land and Sea approved the supply and installation of a new water supply tube under warranty as it was a Mercury part that had failed. 4: A new water supply tube was ordered from ******** Marine and was on back order and did not arrive until December 2022, my boat was in winter storage and was unavailable for the NEW water tube to be installed until March 2023 5: The NEW water supply tube was installed on March 15-2023. 6: I used the boat for approximately 5 hours. 7: In May only 2 months after the second water tube installation it was found that the water supply tube had failed AGAIN 8:A third water supply tube has now been installed and a new water pump by Bridgeview Marine. WHICH I HAD TO PAY FOR $$$$$9: The second water supply tube is a preassembled part direct from Mercury and this failed after only 2 months or 5 hours of use. And I think the water supply tube from Mercury should be covered under warranty and this is what I am requesting to be reimbursed for the supply and installation of the 3rd water supply tube. Nothing to do with the transom and when it was registered. Hopefully this provides a better understanding of what has happened. Sorry for taking up so much of your time with this issue.