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BBB Business Review

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BBB Accredited Business since

The Tub Doctors, Inc.

Phone: (414) 327-5610 Fax: (414) 327-1973 1930 S 55th St, West Allis, WI 53219 View Additional Email Addresses http://www.thetubdoctors.net



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Description

This company offers full to partial kitchen and bathroom remodeling services including cabinet refacing, counter tops and counter top refinishing, acrylic tub liners/wall surrounds, barrier free showers, whirlpool conversions, handicap accessible remodeling, fiberglass repairs, vanities, faucets, and mirror installations.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Tub Doctors, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Tub Doctors, Inc. include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Tub Doctors, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 16, 1990 Business started: 09/01/1988 in WI Business started locally: 09/01/1988 Business incorporated 05/08/2006 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Health & Family Services
1 W. Wilson St., Madison WI 53701
http://dhfs.wisconsin.gov
Phone Number: 608-266-1865
webmaster@dhfs.state.wi.us

Wisconsin Department of Safety and Professional Services
1400 East Washington Ave. Room 112, Madison WI 53703
http://dsps.wi.gov
Phone Number: (608) 261-8467
dsps@wisconsin.gov

Type of Entity

Corporation

Business Management
Mrs. Vickie True, President Mr. Randy True, Partner/VP
Contact Information
Principal: Mrs. Vickie True, President
Business Category

Bathroom Remodeling Cabinet Refacing Bathtub Refinishing Bathroom Remodeling - Walk-In Tubs Kitchen Cabinets - Refinishing, Refacing & Resurfacing Cabinet Doors Kitchen & Bath - Design & Remodeling Bathtubs & Sinks - Repair & Refinish Countertops Porcelain Enamel Repair & Refinish Shower Pan Replacement Residential Remodelers (NAICS: 236118)

Products & Services

The Tub Doctors, Inc. sells the following brand(s): Amercian Standard, Delta, Kohler, MirrorMate, Moen

The Tub Doctors, Inc. offers the following product(s): Acrylic tub liners, wall surrounds, handicap accessible products, Barrier free shower floors, Crescent Rods, Drains/Overflows, Faucets (sink & tub), Shower doors, Toilets, Walk-in Tubs, Wavegrip Grab Bars

Method(s) of Payment
MasterCard, Visa, Check
Industry Tips
Contractor Certification (Dwelling) Hiring a Home Improvement Contractor-Tips Home Improvements
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.