Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Tri City National Bank

Additional Locations

Phone: (414) 761-1610 Fax: (414) 761-2019 View Additional Phone Numbers 6400 S 27th St, Oak Creek, WI 53154 http://www.tcnb.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This is a bank offering financial services which include personal and business banking services, checking and savings accounts, IRAs, CDs, offering loans for business and individuals including auto loans, home equity, mortgage loans, reverse mortgages, real estate loans, and lines of credit.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tri City National Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Tri City National Bank include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

1 Customer Review on Tri City National Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 01, 1988 Business started: 10/28/1963 in WI Business started locally: 10/23/1963 Business incorporated 11/20/1970 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Dept of Financial Institutions
345 W Washington Ave, Madison WI 53703
http://www.wdfi.org
Phone Number: (608) 261-9555
Fax Number: (608) 261-7200
askthesecretary@dfi.state.wi.us

Nationwide Mortgage Licensing System
Wisconsin Department of Financial Institutions, 345 W. Washington Avenue, 4th Floor, Madison WI 53703
http://www.nmlsconsumeraccess.org
Phone Number: 608-261-7578
DFIMortgageBanking@wisconsin.gov

Type of Entity

Corporation

Business Management
Mr. Craig Dedrick Sr., President Ms. Kristen Gagliano III, Senior Vice President Mr. Gary Grobner Sr., Senior Vice President Mr. Frederick Klug Sr., Senior Vice President & CFO Ms. Laura Kramer III, Senior Vice President - Operations Manager Mr. Ronald Puetz Sr., CEO/Chairman of the Board Ms. Jeri Sturino III, Senior Vice President - Loan Operations Ms. Kristen Talbott, Vice President-Retail Banking
Contact Information
Customer Contact: Mr. Gary Grobner Sr., Senior Vice President
Business Category

Banks Loans Loans - Small Business Financial Services Investment Management Mortgage Lender Commercial Banking (NAICS: 522110)

Alternate Business Names
Tri City Bankshares Corporation Tri City Investment Services
Industry Tips
Advanced Fee Loans Avoiding Fraudulent Tax Preparation Banking Regulators Counterfeit Currency Credit Card Accountability, Responsibility and Disclosure (CARD) Act Credit-Budgeting Made Easy

Customer Review Rating plus BBB Rating Summary

Tri City National Bank has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.