If yes, click here to login.
BBB Accredited Business sinceAdditional Locations
2 of 2 images | See All Images >>
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company states it offers personal and business banking, mortgage lending services, and financial services.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that The Equitable Bank, State Savings Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Equitable Bank, State Savings Bank include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
U.S. Federal Deposit Insurance Corporation (FDIC)
15 Rockdale Street, Braintree MA 02184-0172
Nationwide Mortgage Licensing System
Wisconsin Department of Financial Institutions, 345 W. Washington Avenue, 4th Floor, Madison WI 53703
Phone Number: 608-261-7578
Type of Entity
Business ManagementMr. John P. Matter, President Ms. Rachel Schwab, Marketing Brand Director
Banks Financing Investment Advisory Service Loans Real Estate Loans Mortgage Brokers Financial Services Mortgage Bankers Monetary Authorities-Central Bank (NAICS: 521110)
Alternate Business NamesEquitable Bank
Industry TipsAdvanced Fee Loans Avoiding Fraudulent Tax Preparation Banking Regulators Counterfeit Currency Credit Card Accountability, Responsibility and Disclosure (CARD) Act Credit-Budgeting Made Easy
2290 N Mayfair Rd
Wauwatosa, WI 53226 (414) 476-6434 Directions
5225 S 108th St
Hales Corners, WI 53130 (414) 425-4321 Directions
701 Trailview Court
Waterford, WI 53185 (262) 534-5161 Directions
705 E Silver Spring Dr
Whitefish Bay, WI 53217 (414) 961-2553 Directions
7400 W Oklahoma Ave
West Allis, WI 53219 (414) 327-1200 Directions
N15w30921 Golf Rd
Delafield, WI 53018 (262) 646-4311 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (414) 425-4321(Phone)
- (414) 327-1200(Phone)
- (414) 961-2553(Phone)
- (262) 534-5161(Phone)
- (262) 646-4311(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Equitable Bank is reporting fraudulent information on my credit bureau. I attempted to contact customer service to get this resolved but unfortunately only received poor service from a representative who should not be in the business of dealing with your clients. In the past I have obtained many loans with Equitable all in good standing. In 2008 I obtained a construction loan for a future home to be built. Due to the recession I postponed the build. In 2010 I spoke with a branch manger to request a lower competitive interest rate. He advised me to go internally late on the payments and then it would be reevalued. I did but they came back with no offer so I paid it off right away and the account was closed. At no time was I advised that it would be reported against me as a derogatory on my credit bureaus. I am in the process now of purchasing a home and pulled my credit for the first time to see this derogatory on there to my surprise. I contacted your company to get it resolved and received unprofessional and truly disgusting service. After that call I received a notice that now the late payments have be updated to late PLUS a charge off and unpaid balance! Whoever the representative was that I spoke with clearly changed in your system my account to a fraudulent outcome that is completely and utterly incorrect. I just lost the contact I had on a pending new home for my family due to this and I am outraged and ready to take this fight to any complaint board including speaking with my attorney about my rights.
Desired Settlement: I have a clean credit bureau and this one huge reporting error from your company is costing my family a new home. I am asking that this complaint be escalated immediately to the executive offices. Please get this resolved and removed from my credit bureaus.
Business Response: The Equitable Bank prides itself on providing excellent and accurate customer service as we work to meet the financial needs all of our customers. We are also diligent in ensuring our customers are handled in compliance with all appropriate regulations, including the Fair Credit Reporting Act. In order to maintain the privacy of sensitive information of all consumers, it is The Equitable Bank’s policy to not publically comment on specific concerns, but to only respond to inquiries received directly from any consumer reporting, state or federal banking agency.
Better Business Bureau: