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BBB Accredited Business since
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This company states it offers personal and business banking, mortgage lending services, and financial services.
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A BBB Accredited Business since
BBB has determined that The Equitable Bank, S.S.B. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Equitable Bank, S.S.B. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
U.S. Federal Deposit Insurance Corporation (FDIC)
15 Rockdale Street, Braintree MA 02184-0172
Nationwide Mortgage Licensing System
Wisconsin Department of Financial Institutions, 345 W. Washington Avenue, 4th Floor, Madison WI 53703
Phone Number: 608-261-7578
Type of Entity
Business ManagementMr. John P. Matter, President Ms. Rachel Schwab, Marketing/Design Specialist
Banks Financing Investment Advisory Service Loans Real Estate Loans Mortgage Brokers Financial Services Mortgage Bankers Monetary Authorities-Central Bank (NAICS: 521110)
Alternate Business NamesEquitable Bank State Savings Bank
Industry TipsAdvanced Fee Loans Avoiding Fraudulent Tax Preparation Banking Regulators Counterfeit Currency Credit Card Accountability, Responsibility and Disclosure (CARD) Act Credit-Budgeting Made Easy
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Wauwatosa, WI 53226 (414) 476-6434 Directions
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PO Box 13915
Milwaukee, WI 53213
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My place of business has banked here for over 27 years and recently owners have changed. The new owner has changed to another bank to keep all of his business' together. We have very little time during the day to get change, so it was very easy for us to walk to the bank and get change for our register. Now that our past owner has messed up his account, this bank will not let us, with a new owner get change. There really is no other place within miles to get change, and I have a personal account with this bank. They still were extreamly rude yesterday when I went with my ID and asked for change. All I needed was $100 in singles and $150 in 5's, I gave them the larger bills and they just exchanged them for small bills. They are a bank, isn't that what they do. I know I have well over $30,000 in this bank and they said that wouldn't even work because they know the change is for the business. I do plan to move my money to another bank today.
Desired Settlement: I would like to feel comfortable being able to walk there and get change without a hassle and rude *******.
We have made numerous attempts to call the customer at the telephone number she provided to The Equitable Bank (the “Bank”) without success. We have left messages for Ms. ******** to return our calls, but have not received a response from her.
Consumer Response: Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]