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BBB Business Review

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BBB Accredited Business since

Johnson Bank

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Phone: (262) 619-2700 Fax: (262) 916-8505 View Additional Phone Numbers 14000 W. North Avenue , Brookfield, WI 53005 View Additional Web Addresses

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Johnson Financial is the holding company for Johnson Bank, which has more than 50 offices in Wisconsin and Arizona.  Servicing consumers and business clients, the company offers standard banking fare such as savings accounts and loans in addition to insurance, investment, and wealth management services. The Johnson Trust Unit, serves high-net-worth individuals and institutional investors, has more than $2 billion of assets under management.  The group also provides international and private banking services. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Johnson Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Johnson Bank include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Johnson Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: July 07, 1998 Business started: 11/12/1970 in WI Business started locally: 11/12/1970 Business incorporated 11/29/1988 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Financial Institutions
P.O. Box 7846, Madison WI 53707-7846
Phone Number: 608-261-9555

Type of Entity


Business Management
Mr. Thomas Bolger, CEO Ms. Judith Carre Sutfin, CFO Ms. Jacqueline L Ruppel, Vice President of Banking | Milwaukee Region Ms. Sally A. Smith, Senior Vice President, Director of Marketing
Contact Information
Principal: Mr. Thomas Bolger, CEO
Principal: Ms. Judith Carre Sutfin, CFO
Customer Contact: Ms. Jacqueline L Ruppel, Vice President of Banking | Milwaukee Region
Related Businesses
Johnson Insurance Services, LLC
Business Category

Banks Financial Planning Consultants Financing Investment Advisory Service Investment Securities Loans Loans - Small Business Consumer Finance & Loan Companies Real Estate Loans Financial Services Estate Planning & Management Financing Consultants Mortgage Bankers Loan Modification Real Estate Loan Modification Banking Services Investment Management Financial Planning Kit Loan Servicing Mortgage Lender Monetary Authorities-Central Bank (NAICS: 521110)

Alternate Business Names
Johnson Financial Group, Inc
Industry Tips
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Customer Review Rating plus BBB Rating Summary

Johnson Bank has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.