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BBB Accredited Business since
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This company offers auto transport services for any vehicle running or in operable, new or classic. This company can transport your vehicle with an open or enclosed transport. The company moves vehicles for corporate and household moves, professional athletes and celebrities, dealer trades for both new and used vehicles.
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A BBB Accredited Business since
BBB has determined that Mike's Discount Auto Transport meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mike's Discount Auto Transport include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Federal Motor Carrier Safety Administration
400 Seventh Street, SW, Washington DC 20590
Type of Entity
Business ManagementMr. Michael D. Lippe, Owner Mr. Justin Lippe, Sales Manager
Auto Transporters & Drive-Away Companies Auto Services Transportation Services All Other Support Activities for Transportation (NAICS: 488999)
Industry TipsAuto Repair and Services Auto-Buyback Guarantee-Terms & Conditions for Consumers Protecting Your Auto Repair Investment
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
424 N 5th Ave
Stratford, WI 54484 (715) 687-4600 (888) 671-9285 (715) 506-0222 (715) 897-0800 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (888) 671-9285(Phone)
- (715) 506-0222(Phone)
- (715) 897-0800(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
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Problems with Product/Service
Read Complaint Details
Complaint: I hired discount auto transport to transport my vehicle from ******* to ********. They say that if anything were to happen to the exterior of the vehicle while being transported they would cover the damage. THIS IS NOT TRUE! i received my vehicle with a broken driver side window and when i told the driver and then went on to call the companies dispatch they play dumb like it was already there. When this company went to pick up the vehicle, before they even put it on the trailer they mark anything wrong with the exterior of the car on a piece of paper. The crack was never on the window when they picked it up and they don't have it marked either, obviously because it wasn't there. They said they aren't paying for it and if i don't pay the driver then they are keeping the car. The whole operation is a fraud and I was very disgusted by the way **** from Discount Auto Transport treated me on the phone. He just turned everything on me as if I was trying to pull a fast one and trying to get a free delivery he said. Obviously he uses this line every time a situation like this happens. I just want them to pay for the replacement of my window.
Desired Settlement: They should pay for the replacement of the window that was broken during the transporting of my car
Response to complaint to BBB. First of all let it be known that our company arranges shipping for thousands of vehicles a year. And we never have complaints about our service. We have been in business for almost 15 years and accredited by the BBB for almost ten years. In this case we arranged shipping for a **** ********** from a dealer in FL going to NE. The customer is complaining of a very small crack in a drivers side window. The transport did not damage this window it has had this small crack for many years. According to the driver the small crack can only be seen when the window is in the half way rolled up position. Impossible to have damaged this when rolled up which it was while in transit. Even if it was damaged in transport the transport has insurance to cover it. I am working with the selling dealer to resolve this issue with the customer. This is not an issue that Discount Auto Transport should have to deal with. But in the interest of good customer service we are helping the customer as best we can in this situation. After talking to the customer and transport driver we do believe that the window was not damaged during shipping. But the customer has not sent any pictures of the alleged damage either to our company or to the selling dealership. This customer is blaming everyone to try to get money from someone. He tried to get money from the transport, the dealership and now us. As much as we try, we find it is impossible to please every customer. We even gave this customer a discount on the transport price because he complained the price was to high. Again there is no proof of any damage caused in transport to this 50 plus year old car. We will do anything we can to help the customer resolve this issue. I have forwarded all the insurance documents on the transport that transported this vehicle. If the customer does in fact believe he has a legitimate claim he can file that claim with the transports insurance company.
As I have Stated. Discount Auto Transport arranged shipping for Mr *********. Mr ********* has provided no pictures of a damaged window and produced no estimates of repair. If we had these we would be happy to forward these to the transports insurance company. There are procedures to follow if Mr ********* truly believes that his window was damaged in transit. We have provided Mr ********* with the insurance information that he would need to file a claim. If he would send the pictures and estimates that we requested we would even help him file his claim. As of yet we have received nothing from him. He has just demanded money. If Mr ********* won't even take the time to file a claim with the insurance company or even provide us with pictures or estimates. Then there is very little we can do to help him. As a policy we don't just hand out money to customers just because they say give me money. If Mr ********* is not willing or able to help us file a claim with the insurance company than he is not very serious about getting his window fixed.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Customer Reviews Summary