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BBB Business Review

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BBB Accredited Business since

Waterford Automotive

Phone: (262) 534-7334 Fax: (262) 534-7352 View Additional Phone Numbers 103 N Milwaukee St, Waterford, WI 53185 http://www.waterfordautomotive.net


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers auto repair service including diagnostics, tune-ups, brakes, engine repair, transmission replacement and repair, air conditioning and cooling systems, exhaust, driveability, alignments, battery replacement, electrical system repair, tire sales, and emissions testing.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Waterford Automotive meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Waterford Automotive include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Waterford Automotive
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 11, 2006 Business started: 02/01/1996 in WI Business started locally: 02/01/1996
Type of Entity

Sole Proprietorship

Business Management
Mr. James R. Strehlow, Owner Ms. Dawn Strehlow, Owner
Contact Information
Customer Contact: Ms. Dawn Strehlow, Owner
Principal: Mr. James R. Strehlow, Owner
Related Businesses
KazumaUSAparts.com
Business Category

Auto Repair & Service Auto Repairing - Foreign Brake Service Mufflers & Exhaust Systems Radiators - Automotive Wheel Alignment, Frame & Axle Service - Auto Differentials - Automobile Auto Repair - Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Steering & Suspension Auto Repair - Power Steering Alternators & Generators - Auto Repair Auto Diagnostic Service Auto Electric Service General Automotive Repair (NAICS: 811111)

Hours of Operation
M: 8:00 AM - 6:00 PM
T: 8:00 AM - 6:00 PM
W: 8:00 AM - 6:00 PM
Th: 8:00 AM - 6:00 PM
F: 8:00 AM - 6:00 PM
S: 8:00 AM - 12:00 PM
Su: Closed
Industry Tips
Auto Repair and Services Auto-Buyback Guarantee-Terms & Conditions for Consumers Flood-Damaged Cars Protecting Your Auto Repair Investment
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.