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BBB Business Review

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BBB Accredited Business since

National Muffler & Brake

Additional Locations

Phone: (414) 643-4800 Fax: (414) 643-4815 1614 W National Ave, Milwaukee, WI 53204


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This firm offers light truck and auto repairs, and towing. Services include brakes, exhaust/muffler, suspension, transmission, engine, diagnostics, electrical and tune-ups.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that National Muffler & Brake meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for National Muffler & Brake include:

  • 5 complaint(s) filed against business

Factors that raised the rating for National Muffler & Brake include:

  • Length of time business has been operating
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

4 Customer Reviews on National Muffler & Brake
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: September 05, 1996 Business started: 01/01/1995 in WI Business started locally: 01/01/1995 Business incorporated 09/09/1994 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Federal Motor Carrier Safety Administration
400 Seventh Street, SW, Washington DC 20590
http://www.fmcsa.dot.gov

Type of Entity

Corporation

Business Management
Mr. Mickey P. Govani, Owner
Contact Information
Principal: Mr. Mickey P. Govani, Owner
Related Businesses
Refrigerant Recovery, Inc. Govani Auto Body National Wholesale Auto Parts
Business Category

Auto Repair & Service Auto Repairing - Foreign Brake Service Lubricating Service - Automotive Mufflers & Exhaust Systems Transmissions - Automobile Truck Repair & Service Wheel Alignment, Frame & Axle Service - Auto Auto Repair - Suspension Auto Repair - Tune-Up Auto Diagnostic Service Auto Electric Service General Automotive Repair (NAICS: 811111)

Alternate Business Names
National Muffler & Food Mart, Inc.
Industry Tips
Auto Repair and Services Auto-Buyback Guarantee-Terms & Conditions for Consumers Flood-Damaged Cars Protecting Your Auto Repair Investment

Customer Review Rating plus BBB Rating Summary

National Muffler & Brake has received 3.98 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.