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BBB Business Review

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Description

This company specializes in tires (from wheelbarrows to tractors & trucks) & wheels.  Including the services of commercial & national accounts.  Additional repair is offered for domestic & import autos, light trucks, vans & motor homes.  Including diagnostics, lube , oil & filter changes, flat repairs, wheel balancing, custom wheels, transmissions, brakes (ABS/antilock), tune ups, engine analysis (complete overhauls-steam cleaning), starters & alternators, emission testing, exhaust systems, mufflers, catalytic converters, four-wheel alignments, struts & shocks, bearings replaced/repacked, suspension service, rack & pinion steering, heavy duty batteries, power windows, seats & taillights, vehicle air conditioning & heating.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Matthews Tire meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Matthews Tire include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Matthews Tire
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 22, 1999 Business started: 06/01/1959 in WI Business started locally: 06/01/1959 Business incorporated 09/20/1985 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Transportation
4802 Sheboygan Avenue, P.O. Box 7910, Madison WI 53707
http://www.dot.state.wi.us
Phone Number: (800) 924-3570
driverrecords.dmv@dot.wi.gov

Type of Entity

Corporation

Business Management
Mr. Trevor Rezner, Owner Ms. Deb Duesing, Controller Mr. Pat Duesing, Operations Advisor Mr. Dave Flunker, Manager-Appleton West Mr. Craig Keberlein, Manager-Menasha Mr. Mike Marshall, Manager-Waupaca Ms. Shayni Mischler, Office Manager Mr. Paul Olson, Manager-Commercial Tire Center Mr. Rick Roesler, Manager-Appleton East Mr. Todd Steffes, Manager-Fond du Lac Mr. Tom Winninghoff, Manager-Green Bay
Contact Information
Customer Contact: Mr. Pat Duesing, Operations Advisor
Principal: Mr. Trevor Rezner, Owner
Business Category

Auto Repair & Service Auto Repairing - Foreign Brake Service Engines - Rebuild & Exchange Lubricating Service - Automotive Mufflers & Exhaust Systems Tire Retread & Repair Transmissions - Automobile Truck Repair & Service Wheel Alignment, Frame & Axle Service - Auto Battery Supplies Bearings Wheels Auto Parts & Supplies - Custom Wheels/Rims Auto - Emissions Testing Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Steering & Suspension Auto Repair - Power Steering Tire Repair Auto Services - Oil & Lube Tires - Commercial Sales & Service Auto Repair - Maintenance Auto - Fleet Maintenance Auto - Fleet Service Heaters - Automotive Tire Dealers Auto Air Conditioning Auto Diagnostic Service General Automotive Repair (NAICS: 811111)

Products & Services

Matthews Tire sells the following brand(s): McPherson, BF Goodrich, Continental, Dunlop, General, Goodyear, Kelly, Michelin, Uniroyal, American Racing, Black Ice Alloys, Boss Motorsports, Cragar, Eagle Alloys, Focal, Helo and Ultra Wheel

Hours of Operation
M: 6:30 AM - 7:00 PM
T: 6:30 AM - 7:00 PM
W: 6:30 AM - 7:00 PM
Th: 6:30 AM - 7:00 PM
F: 6:30 AM - 7:00 PM
S: 8:00 AM - 1:00 PM
Service Area
Northeast Wisconsin
Alternate Business Names
Matthews Tire Inc.
Industry Tips
Auto Repair and Services Auto-Buyback Guarantee-Terms & Conditions for Consumers Flood-Damaged Cars Protecting Your Auto Repair Investment
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.