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BBB Business Review

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BBB Accredited Business since

J & S Auto Care Specialists, Inc

Phone: (608) 758-2886 Fax: (608) 758-2585 4634 E Case Dr, Janesville, WI 53546 http://www.jandsautocare.com/


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Description

This company is a full service auto repair company, services include: heating/cooling, electrical, transmission replacement, underbody services, brake repair and replacement, computer diagnostics, shocks, struts, mufflers, engine performance repair diagnostics and replacement, factory scheduled maintenance, and tire mounting and balancing.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that J & S Auto Care Specialists, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for J & S Auto Care Specialists, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on J & S Auto Care Specialists, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 16, 2012 Business started: 01/01/1991 in WI Business started locally: 01/01/1991 Business incorporated 03/26/2001 in WI
Type of Entity

Corporation

Business Management
Ms. Sandra D. Mater, President
Contact Information
Principal: Ms. Sandra D. Mater, President
Business Category

Auto Repair & Service Auto Repairing - Foreign Brake Service Engines - Rebuild & Exchange Mufflers & Exhaust Systems Wheel Alignment, Frame & Axle Service - Auto Auto Services Battery Supplies Engines - Gasoline Auto Repair - Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Steering & Suspension Auto Repair - Power Steering Tire Repair Auto Services - Oil & Lube Auto Repair - Maintenance Drive Shafts Starters - Engine Shock Absorbers Tire Dealers Auto Air Conditioning Alternators & Generators - Auto Repair Auto Electric Service General Automotive Repair (NAICS: 811111)

Hours of Operation
M: 7:30 AM - 5:30 PM
T: 7:30 AM - 5:30 PM
W: 7:30 AM - 5:30 PM
Th: 7:30 AM - 5:30 PM
F: 7:30 AM - 5:30 PM
S: Closed
Su: Closed
Service Area
Rock, Jefferson and Walworth Counties.
Industry Tips
Auto Repair and Services Auto-Buyback Guarantee-Terms & Conditions for Consumers Flood-Damaged Cars Protecting Your Auto Repair Investment
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.