BBB Business Review

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This business is not BBB accredited.

Enterprise Rent-A-Car Company, Inc.

Additional Locations

Phone: (262) 544-8300 Fax: (262) 544-8310 View Additional Phone Numbers S17W22650 Lincoln Ave, Waukesha, WI 53186 View Additional Email Addresses http://www.enterprise.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers rental cars and trucks, car sales and fleet management services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Enterprise Rent-A-Car Company, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 43 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

43 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 16
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 25
Total Closed Complaints 43

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Enterprise Rent-A-Car Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 10

Additional Information

BBB file opened: June 03, 1992 Business started: 02/07/1989 in WI Business started locally: 02/07/1989 Business incorporated 08/03/2009 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Transportation
4802 Sheboygan Avenue, P.O. Box 7910, Madison WI 53707
http://www.dot.state.wi.us
Phone Number: (800) 924-3570
driverrecords.dmv@dot.wi.gov

Type of Entity

Corporation

Business Management
Mr. Craig Anderson, Vice President/General Manager Ms. Pamela Nicholson, President/CEO Ms. Mary Bachman, Executive Assistant Mr. Matt Wakefield, Group Controller
Contact Information
Principal: Mr. Craig Anderson, Vice President/General Manager
Customer Contact: Ms. Mary Bachman, Executive Assistant
Principal: Ms. Pamela Nicholson, President/CEO
Business Category

Auto Renting & Leasing Auto Dealers - Used Cars Passenger Car Rental (NAICS: 532111)

Industry Tips
Flood-Damaged Cars

Customer Review Rating plus BBB Rating Summary

Enterprise Rent-A-Car Company, Inc. has received 3.94 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.