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Engine Shopper, LLC

Additional Locations

Phone: (888) 344-8044 Fax: (414) 764-1721 View Additional Phone Numbers 2100-A E. College Ave., Cudahy , WI 53110 View Additional Email Addresses View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Engine Shopper, LLC include:

  • 235 complaints filed against business
  • Failure to respond to 5 complaints filed against business
  • 61 complaints filed against business that were not resolved
  • Overall complaint history with BBB
  • Advertising issue(s) found by BBB
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

235 complaints closed with BBB in last 3 years | 48 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 56
Billing/Collection Issues 3
Delivery Issues 10
Guarantee/Warranty Issues 29
Problems with Product/Service 137
Total Closed Complaints 235

Additional Complaint Information

Engine and Transmission World's rating with the Better Business Bureau is due to a pattern of complaints on file with the BBB. The company has failed to correct the underlying reasons for the complaints. Complaints concern delay in shipment and delivery of goods, refund/exchange issues, advertising/selling practice issues and product quality issues. As well, consumers allege that they do not receive the part ordered as it was advertised and/or are receiving damaged or defective parts from the company.

On November 22, 2010, BBB was informed by the company that Engine and Transmission World will be re-organizing their customer service department, and will take further steps to have consumers acknowledge the company's terms and conditions. 

As of April 2011, the company had not eliminated the underlying cause of the pattern of complaints. BBB continues to receive complaints alleging the above issues.

Customer Reviews Summary Read customer reviews

36 Customer Reviews on Engine Shopper, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 2
Negative Experience 33
Total Customer Reviews 36

Additional Information

BBB file opened: November 13, 2009 Business started: 06/01/2009 in WI Business incorporated: 03/17/2010 in WI
Type of Entity

Limited Liability Company (LLC)

Contact Information
Customer Contact: Mr. Allen Simmons, Customer Service
Business Category

Auto Parts & Supplies - Used Transmissions - Automobile

Alternate Business Names
Engine and Transmission World, LLC Engine Last Industries Inc (Warranty Company) Engine Shopper Manager, LLC ETW Quality Used Transmissions Southwest Engines SW Engines

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