BBB Business Review

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This business is not BBB accredited.

Engine Shopper, LLC

Additional Locations

Phone: (888) 344-8044 Fax: (414) 764-1721 View Additional Phone Numbers 2100-A E. College Ave., Cudahy , WI 53110 View Additional Email Addresses http://engineshopper.com/ View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that <em>lowered</em> the rating for Engine Shopper, LLC include:

  • 183 complaint(s) filed against business
  • Failure to respond to 2 complaint(s) filed against business
  • 43 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Engine Shopper, LLC include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

183 complaints closed with BBB in last 3 years | 43 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 37
Billing/Collection Issues 1
Delivery Issues 5
Guarantee/Warranty Issues 29
Problems with Product/Service 111
Total Closed Complaints 183

Additional Complaint Information

Engine and Transmission World's rating with the Better Business Bureau is due in part to a pattern of complaints on file with the BBB. The company has failed to correct the underlying reasons for the complaints. Complaints concern delay in shipment and delivery of goods, refund/exchange issues, advertising/selling practice issues and product quality issues. As well, consumers allege that they do not receive the part ordered as it was advertised and/or are receiving damaged or defective parts from the company.

As of February 2015, the company had still not eliminated the underlying cause of the pattern of complaints. BBB continues to receive complaints alleging the above issues.

Customer Reviews Summary Read customer reviews

22 Customer Reviews on Engine Shopper, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 21
Total Customer Reviews 22

Additional Information

BBB file opened: November 13, 2009 Business started: 06/01/2009 in WI Business incorporated 03/17/2010 in WI
Type of Entity

Limited Liability Company (LLC)

Contact Information
Customer Contact: Mr. Allen Simmons, Customer Service
Business Category

Auto Parts & Supplies - Used Transmissions - Automobile

Alternate Business Names
Engine and Transmission World, LLC Engine Last Industries Inc (Warranty Company) Engine Shopper Manager, LLC ETW Got Engines GotEngines.com Quality Used Transmissions Southwest Engines SW Engines

Customer Review Rating plus BBB Rating Summary

Engine Shopper, LLC has received 1.01 out of 5 stars based on 22 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.