BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Engine Shopper, LLC include:
- 238 complaints filed against business
- Failure to respond to 5 complaints filed against business
- 61 complaints filed against business that were not resolved
- Overall complaint history with BBB
- Advertising issue(s) found by BBB
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||141|
|Total Closed Complaints||238|
Additional Complaint Information
Engine and Transmission World's rating with the Better Business Bureau is due to a pattern of complaints on file with the BBB. The company has failed to correct the underlying reasons for the complaints. Complaints concern delay in shipment and delivery of goods, refund/exchange issues, advertising/selling practice issues and product quality issues. As well, consumers allege that they do not receive the part ordered as it was advertised and/or are receiving damaged or defective parts from the company.
On November 22, 2010, BBB was informed by the company that Engine and Transmission World will be re-organizing their customer service department, and will take further steps to have consumers acknowledge the company's terms and conditions.
As of April 2011, the company had not eliminated the underlying cause of the pattern of complaints. BBB continues to receive complaints alleging the above issues.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||36|
Type of Entity
Limited Liability Company (LLC)
Auto Parts & Supplies - Used Transmissions - Automobile