BBB Business Review
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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers the worldwide shipment of new auto parts directly to customers. Their online catalog includes axles, brakes, engines, exhaust systems, radiators, sensors, steering components, suspensions, transmissions and much more for both new and classic vehicles and light trucks.
A BBB Accredited Business since
BBB has determined that RockAuto, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for RockAuto, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 210 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||121|
|Total Closed Complaints||210|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||527|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. James A. Taylor, President Ms. Jessa Torvik, Marketing Manager
Auto Parts & Supplies - New Mail Order & Catalog Shopping Automotive Parts and Accessories Stores (NAICS: 441310)