BBB Business Review

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This business is not BBB accredited.


Additional Locations

Phone: (262) 857-2134 Fax: (262) 857-4817 View Additional Phone Numbers 8200 120th Ave, Kenosha, WI 53142

Click for BBB Rating on CARMAX, Inc.

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This firm offers used vehicles and new vehicles.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for CARMAX, Inc.. BBB Serving Central Virginia has the full report as that BBB handles all complaints for CARMAX, Inc..

Additional Information

BBB file opened: July 12, 1999 Business started: 02/01/1956 in VA Business started locally: 10/08/1998 Business incorporated 02/20/1956 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Transportation
4802 Sheboygan Avenue, P.O. Box 7910, Madison WI 53707
Phone Number: (800) 924-3570

Wisconsin Dept of Financial Institutions
345 W Washington Ave, Madison WI 53703
Phone Number: (608) 261-9555
Fax Number: (608) 261-7200

Type of Entity


Business Management
Mr. Thomas J. Folliard, President & CEO Ms. Jennifer Bohn, Customer Relations Director Ms. Diane Cafritz, Legal Counsel Mr. Brian Nagel, Manager Ms. Michelle Stone, Paralegal Ms. Lisa K. Van Riper, Director of Public Relations Ms. Audrey Wilkins, Paralegal
Contact Information
Customer Contact: Ms. Jennifer Bohn, Customer Relations Director
Principal: Mr. Thomas J. Folliard, President & CEO
Business Category

Auto Dealers - Used Cars Auto Dealers - New Cars Used Car Dealers (NAICS: 441120)

Alternate Business Names
CARMAX - Milwaukee Metro Parc CARMAX - Milwaukee Waukesha CARMAX Super Stores
Additional Information

This company is headquartered at 11050 West Broad Street, Glen Allen, VA 23060.

Industry Tips
Auto-Buyback Guarantee-Terms & Conditions for Consumers Before You Buy Used Car Purchase-Buyers Guide Wisconsin Auto Insurance Requirements

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.