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Description

This company offers automotive sales and services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Russ Darrow Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Russ Darrow Group, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 195 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

195 complaints closed with BBB in last 3 years | 55 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 61
Billing/Collection Issues 15
Delivery Issues 2
Guarantee/Warranty Issues 6
Problems with Product/Service 111
Total Closed Complaints 195

Customer Reviews Summary Read customer reviews

88 Customer Reviews on Russ Darrow Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 10
Neutral Experience 3
Negative Experience 75
Total Customer Reviews 88

Additional Information

BBB file opened: March 01, 1972 Business started: 01/01/1965 in WI Business started locally: 01/01/1965 Business incorporated 11/03/1970 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Transportation
4802 Sheboygan Avenue, P.O. Box 7910, Madison WI 53707
http://www.dot.state.wi.us
Phone Number: (800) 924-3570
driverrecords.dmv@dot.wi.gov

Wisconsin Dept of Financial Institutions
345 W Washington Ave, Madison WI 53703
http://www.wdfi.org
Phone Number: (608) 261-9555
Fax Number: (608) 261-7200
askthesecretary@dfi.state.wi.us

Department of Financial Institutions
P.O. Box 7846, Madison WI 53707-7846
http://www.wdfi.org
Phone Number: 608-261-9555

Type of Entity

Corporation

Business Management
Mr. Russ Darrow Jr., Owner/Chairman/CEO Mr. Mike Darrow, President/COO Mr. Phil Harrington, CFO
Contact Information
Principal: Mr. Russ Darrow Jr., Owner/Chairman/CEO
Customer Contact: Mr. Joshua Esposito, Marketing Assistant
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service New Car Dealers (NAICS: 441110)

Products & Services

Russ Darrow Group, Inc. sells the following brand(s): Chrysler, Dodge, Honda, Jeep, Kia, Mazda, Mitsubishi, Nissan, Scion, Toyota

Service Area
Milwaukee, Appleton, Madison, Waukesha, Wauwatosa, West Bend and Greenfield.
Alternate Business Names
Russ Darrow Chrysler, Jeep, Dodge, Ram Russ Darrow Greenfield Mazda Russ Darrow Honda Russ Darrow Madison Chrysler Jeep Dodge Russ Darrow Madison Kia Russ Darrow Milwaukee Chrysler, Jeep, Dodge Russ Darrow Nissan Russ Darrow Toyota Russ Darrow Waukesha Mitsubishi Russ Darrow Waukesha Kia Russ Darrow Wauwatosa Kia Russ Darrow West Bend
Industry Tips
Auto Repair and Services Auto-Buyback Guarantee-Terms & Conditions for Consumers Flood-Damaged Cars Protecting Your Auto Repair Investment

Customer Review Rating plus BBB Rating Summary

Russ Darrow Group, Inc. has received 3.85 out of 5 stars based on 88 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.