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Wisconsin

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Description

This company offers automotive sales and services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Russ Darrow Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Russ Darrow Group, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 208 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

208 complaints closed with BBB in last 3 years | 73 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 81
Billing/Collection Issues 13
Delivery Issues 1
Guarantee/Warranty Issues 3
Problems with Product/Service 110
Total Closed Complaints 208

Customer Reviews Summary Read customer reviews

53 Customer Reviews on Russ Darrow Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 9
Neutral Experience 3
Negative Experience 41
Total Customer Reviews 53

Additional Information

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BBB file opened: March 01, 1972 Business started: 01/01/1965 in WI Business started locally: 01/01/1965 Business incorporated: 11/03/1970 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Transportation
4802 Sheboygan Avenue, P.O. Box 7910, Madison WI 53707
http://www.dot.state.wi.us
Phone Number: (800) 924-3570
driverrecords.dmv@dot.wi.gov

Wisconsin Dept of Financial Institutions
345 W Washington Ave, Madison WI 53703
http://www.wdfi.org
Phone Number: (608) 261-9555
Fax Number: (608) 261-7200
askthesecretary@dfi.state.wi.us

Department of Financial Institutions
P.O. Box 7846, Madison WI 53707-7846
http://www.wdfi.org
Phone Number: 608-261-9555

Type of Entity

Corporation

Business Management
Mr. Russ Darrow Jr., Owner/Chairman/CEO Mr. Mike Darrow, President/COO Mr. Phil Harrington, CFO Ms. Nicole Pieper, Paralegal
Contact Information
Principal: Mr. Russ Darrow Jr., Owner/Chairman/CEO
Customer Contact: Ms. Nicole Pieper, Paralegal
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service New Car Dealers (NAICS: 441110)

Alternate Business Names
Russ Darrow Appleton Kia Russ Darrow Chrysler, Jeep, Dodge, Ram Russ Darrow Greenfield Mazda Russ Darrow Honda Russ Darrow Isuzu Russ Darrow Kia Fon Du Lac Russ Darrow Madison Chrysler Jeep Dodge Russ Darrow Madison Kia Russ Darrow Milwaukee Chrysler, Jeep, Dodge Russ Darrow Milwaukee Kia Russ Darrow Nissan Russ Darrow Toyota Russ Darrow Waukesha Mitsubishi Russ Darrow Waukesha Kia Russ Darrow Wauwatosa Kia Russ Darrow West Bend
Industry Tips
Auto Repair and Services Auto-Buyback Guarantee-Terms & Conditions for Consumers Flood-Damaged Cars Protecting Your Auto Repair Investment
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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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