Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Porcaro Ford has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Porcaro Ford

      6001 Washington Ave Mt Pleasant, WI 53406-4023

    • Porcaro Ford

      5910 Washington Ave. Racine, WI 53406

    Business ProfileforPorcaro Ford

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers auto dealership services.

    Business Details

    This is a multi-location business.

    Find a Location

    Porcaro Ford has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Porcaro Ford

        6001 Washington Ave Mt Pleasant, WI 53406-4023

      • Porcaro Ford

        5910 Washington Ave. Racine, WI 53406

      Location of This Business
      6001 Washington Ave, Mt Pleasant, WI 53406-4023
      BBB File Opened:
      9/17/1992
      Type of Entity:
      Corporation
      Alternate Business Name
      • Towne Ford
      Business Management
      • Ms. Amy Ketterhagen, Finance Manager
      • Mr. Marc Amateis, President
      Contact Information

      Principal

      • Mr. Marc Amateis, President
      • Ms. Shelly, Service Manager

      Customer Contact

      • Ms. Shelly, Service Manager

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/06/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I brought my for focus into the dealership for an oil change. A week later Im riding home an my whole car turns off. It will not start an I get it towed to the dealership. The following day I go in an am told by service manager that its just a swap for the engine. I further found out the oil change did not be conducted as was supposed. The oil filter was never changed an half the amount of oil was placed back in. This resulting in my whole car seizing up an a total loss. Instead of helping me being empathetic they filed a claim with their insurance company an offered me below what I even owed on car. They treated me like it was not a issue that a service I purchased from them caused my car to be a total loss. I never even got a apology. Now I have no car an paying for something I dont even have.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Darryl M

      1 star

      08/31/2023

      I spoke to a guy in the service center and explained to him I needed to change the purge valve in my car and get an oil change. I explained that i have a diagnostic machine and looked everything up. He explained to me that it would be $250 to fix this issue. After they received my vehicle someone called and told me the oil change would be $80 so i told them to disregard the oil change as i only pay $40 for them elsewhere. After that i received another call saying that i was right and that it was the purge valve that needed to be fixed but they had to run their own diagnostic test and that would be an additional $150! My diagnostic machine was in the car on the passenger seat so it was clear that i knew what the issue was and did it myself. The purge valve is $25 at autozone but they charged me $183.05 for it and the $250 i was told 3 different times turned into $491.45! Took them 30 minutes to fix my car and almost charged me double of what I was originally charged to fix it! Not at any time out of the 4 calls i had with them before i agreed to have them fix my car was i told it would cost $150 for them to find out what the issue was just to tell me i was right! I feel robbed!

      Local BBB

      BBB Serving Wisconsin

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.