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            Business ProfileMiddleton Ford

            New Car Dealers
            BBB accredited business

            Contact Information

            7520 Century Ave

            Middleton, WI 53562-1480

            Get Directions
            Visit Website
            Email this Business
            (608) 831-7725

            Business hours

            8:30 AM - 6:00 PM
            Business Hours
            8:30 AM - 6:00 PM
            8:30 AM - 6:00 PM
            8:30 AM - 6:00 PM
            8:30 AM - 6:00 PM
            8:30 AM - 5:00 PM
            8:30 AM - 4:00 PM
            Closed

            See Additional Hours

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            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/27/2022

            Years in Business: 77

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Middleton Ford offers the sale and service of new and used Ford automobiles and trucks.

            Business Details

            Location of This Business
            7520 Century Ave, Middleton, WI 53562-1480
            Email this Business
            BBB File Opened:
            8/5/1994
            Years in Business:
            77
            Business Started:
            10/1/1946
            Business Started Locally:
            10/1/1946
            Business Incorporated:
            10/27/1947
            Accredited Since:
            10/27/2022
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Middleton Motors, Inc.
            Hours of Operation

            Primary

            M:
            8:30 AM - 6:00 PM
            T:
            8:30 AM - 6:00 PM
            W:
            8:30 AM - 6:00 PM
            Th:
            8:30 AM - 6:00 PM
            F:
            8:30 AM - 5:00 PM
            Sa:
            8:30 AM - 4:00 PM
            Su:
            Closed

            Service

            M:
            7:00 AM - 5:30 PM
            T:
            7:00 AM - 5:30 PM
            W:
            7:00 AM - 5:30 PM
            Th:
            7:00 AM - 5:30 PM
            F:
            7:00 AM - 5:00 PM
            Sa:
            8:00 AM - 1:00 PM
            Su:
            Closed
            Business Management
            • Chuck T. Polley, Owner
            • Andrew Hudson, Vice President/Co-Owner
            Contact Information

            Principal

            • Chuck T. Polley, Owner

            Customer Contact

            • Chuck T. Polley, Owner
            • Andrew Hudson, Vice President/Co-Owner
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/11/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a 2017 **** Edge on 7/3/23. Significant mechanical problems began after I drove the vehicle a mere 20 miles, resulting in a new engine having to be installed. There is now a persistent rattle coming from the vehicle which Middleton Ford has (thus far) been unable to fix. There is also a squeak that they "fixed" for me using double sided tape. There has been a lack of responsiveness from my salesperson and the director of service. I have tried to work with the director of sales to return the car. The remedy offered (giving me a trade- in allowance of $19,200 for the Edge when I paid $22,761 for it on 7/3/23) and selling me my ***** for $17,850 when I was given $16,580 as a trade- in allowance for it on 7/3/23) is unacceptable to me. I believe it would be unacceptable to most reasonable people. Full details of my contacts with Middleton Ford and it employees are provided in the attached chronology. I am happy to provide additional details upon request.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Brad K

            08/24/2023

            Brought my wife's car in to them to fix a bad grinding noise when turning the wheel sharp left and right, both forward and reverse, especially in parking spots. They replaced the struts for a thousand dollars. The car was better for a week, then noise returned. Brought back to them second time. They told me the struts were bad. Replaced second time for free. Again, it was better for a week then the noise returned. Took it to them a third time. After reinspect they told me there was no noise. I then drove car with tech in car. Sound clearly still happening. Tech said he couldn't hear it... You Clearly could hear it...Tech told me there was a part they could try replacing besides the strut and he would order. My wife called one week later and they have no record of ordering a part. AVOID this dealership and their service department. They just don't care and will rob you of hard earned money.
            Read 3 More Customer Reviews

            Local BBB

            BBB Serving Wisconsin

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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